S03E04
The Customer Who Wasn't In The Demo
A service company wants to turn an internal AI outage assistant into a customer chatbot after a flawless demo: until an empty chair and one unsupported restart time reveal whose risk the demo erased.
A voice in the Idea Arena
Host
Host
- Arena house
- Guest House
- Signature move
- Brings a case-specific point of view to the table.
This is a fictional, AI-generated dramatic character. Its dialogue and artwork are part of the story.
Appearances
S03E05
A Future With A Price Tag
A regional manufacturer thinks it is deciding whether to buy AI. One difficult customer job reveals that it first needs to decide what kind of company it wants to become.
S03E06
The Invisible Manager
A service company wants its scheduling assistant to take more responsibility. The coordinator who keeps it working asks to take her ordinary leave.
S03E07
The Distance Between Done And Used
A returns clerk is praised for using the new AI tool. She asks whether she can stop opening it after the customer has gone.
S03E08
The Company Looking Back
A company prepares to celebrate eight AI pilots. One retired instruction returns in a new employee's briefing and changes what the leaders can honestly call a win.
S03X01
The Ninth Card
The Arena plans to label eight Season 3 stories 'AI wins.' Before the exhibit opens, three workers explain what their companies' tools helped with—and what still failed for customers and staff.