S03E08 · 2026-09-19 · Illustrated edition
The Company Looking Back
A company prepares to celebrate eight AI pilots. One retired instruction returns in a new employee's briefing and changes what the leaders can honestly call a win.
The Idea Arena library
The episodes
Stories to question assumptions, follow the human stakes and discover a practical next move.
S03E07 · 2026-09-12 · Illustrated edition
The Distance Between Done And Used
A returns clerk is praised for using the new AI tool. She asks whether she can stop opening it after the customer has gone.
S03E06 · 2026-09-05 · Illustrated edition
The Invisible Manager
A service company wants its scheduling assistant to take more responsibility. The coordinator who keeps it working asks to take her ordinary leave.
S03E05 · 2026-08-29 · Illustrated edition
A Future With A Price Tag
A regional manufacturer thinks it is deciding whether to buy AI. One difficult customer job reveals that it first needs to decide what kind of company it wants to become.
S03E04 · 2026-08-22 · Illustrated edition
The Customer Who Wasn't In The Demo
A service company wants to turn an internal AI outage assistant into a customer chatbot after a flawless demo: until an empty chair and one unsupported restart time reveal whose risk the demo erased.
S03E03 · 2026-08-15 · Story edition
Faster Than Wisdom
With eleven working days before a rival announcement, one team has a launch-ready AI proposal generator while another insists the firm is racing to automate the wrong promise.
S03E02 · 2026-08-08 · Story edition
The Map With The Missing Room
An AI service assistant wins applause for speed while customers quietly learn that the fastest path to help is to escape it.
S03E01 · 2026-08-08 · Story edition
The Work Beneath The Work
A firm buys an AI assistant to answer customers faster: and discovers that the customers were not waiting for answers so much as waiting for the company to remember them.