Host
keeps the room and the reader oriented
Interseason special
The Ninth Card
Original dramatic voices inspired by contrasting intellectual traditions; not historical quotations.
Coordinator
the hidden checks behind a ready schedule and an ordinary request for leave
Eli
a new returns clerk who wants to help the customer after the steps end
Mara
a service lead protecting customer promises and usable corrections
Walt Disney
imaginative possibility grounded by the work required to make it real
Mary Parker Follett
shared authority and the people living with a decision